Engagement & experience strategy
More engagement activity doesn't always create more engagement.
Tiny Ripples partners with organizations to understand what people are actually experiencing, uncover what may be getting in the way of meaningful participation, and build practical approaches that can last.
Sound familiar?
You've probably said one of these out loud this year.
“It's always the same people participating.”
“We keep collecting feedback, but we're not sure what happens next.”
“We're putting a lot of effort into volunteer, donor, or community engagement, but we're not sure what's actually driving participation.”
“We know there's more we could learn from what we already have, but no one has the capacity to step back and dig into it.”
“Leadership or the board wants to understand the impact, but the numbers don't tell the whole story.”
These are real and worth taking seriously. They're also usually the visible edge of something else. The participation problem in front of you is often not the problem that needs solving.
Our point of view
We look at both the evidence and the experience.
Participation data, survey results, program information, and other available evidence tell part of the story. Listening to the people closest to the work helps us understand what the numbers may be missing.
We don't arrive with another program, platform, campaign, survey, or event waiting in a folder. Adding something new is one option among many, and often not the best one.
Sometimes the better answer is to strengthen, simplify, connect, redesign, clarify — or stop something that already exists.
How we partner
A rhythm we move through together.
Your team knows your organization. We bring structure, outside perspective, and the time to look closely. Everything below is shared work.
- 01
Listen
We start with the people involved — what they notice, what they avoid, and what they've already tried.
- 02
Understand
We look for patterns underneath the participation numbers, together with your team rather than in a back room.
- 03
Design
We shape approaches that fit your capacity, culture, and calendar — not an idealized version of them.
- 04
Implement
We work alongside your team to put the approach into practice, with shared ownership of how it takes hold.
- 05
Learn
We build in ways to notice what's working so the next decision is easier than the last one.
Who we serve
Different organizations. Similar engagement challenges.
Tiny Ripples works with both corporate and nonprofit teams that are responsible for creating meaningful experiences, strengthening participation, and turning feedback into practical action.
Corporate Teams
We partner with HR, employee experience, social impact, community engagement, recognition, and related teams that are managing programs people are expected or invited to participate in.
The work may include employee engagement, recognition, listening, belonging, giving and volunteering, social impact, or broader engagement strategy, often using survey results and participation information the team already has.
Nonprofit Organizations
We work with nonprofits that are asking how to strengthen volunteer participation, deepen donor and corporate partner relationships, understand what communities and stakeholders are experiencing, and make better use of the feedback and program data they already have.
That may include corporate partnership strategy, volunteer and stakeholder engagement, program participation, listening, measurement, and impact.
The common thread: understanding what people are experiencing, what is getting in the way, and what the organization can realistically strengthen next.
About
Hi, I'm Laura.
I've been on the inside of this work.
Before founding Tiny Ripples Consulting, I spent more than 15 years working across finance, strategy, employee experience, and engagement, including 11 years at Liberty Mutual.
That combination still shapes how I work today. I'm interested in what the data is showing, but I also want to understand the experience behind it: what people are navigating, what teams have already tried, and what an organization can realistically sustain.
I created Tiny Ripples because I know what it feels like to see opportunities for stronger, more thoughtful work while still being responsible for keeping everything moving.
New waters. Deep experience.
Insights & resources
A place to think out loud.
A growing library of the podcast, writing, practical tools, and self-guided assessments — shared as pieces are ready, not on a publishing schedule.
The Ripple Effect podcast
Conversations about participation, listening, recognition, and belonging.
Featured episode now playable on the Insights & Resources page
Articles & Insights
Short reflections and practical thinking for engagement practitioners.
Coming soon
Practical Tools
Prompts, worksheets, and frameworks teams can use in their own context.
Three resources now available
Assessments
Self-guided ways to reflect on where an approach is working or straining.
Coming soon
Let's talk.
If you're questioning participation, engagement, listening, recognition, or the experience your organization is creating, a conversation is a good place to begin. We can look at what you're seeing, what may be underneath it, and whether it makes sense to work together.